COVID-19 Investigations
Call Centre Resources
COVID-19 Regional Resources
1. Overview
This section outlines the steps required to search client, update client demographics, view lab reports & requisitions, as well documenting clinical notes
| Overview of Modules and Content | |
| QRC 7.19a | Search Client Add/Update Client Demographics |
| QRC 7.19w | Notes |
2. Reports
This section outlines the steps required to generate reports for investigations
| Clinical Operations Reports *Updated* | |
| QRC 5.8 | Generate Investigation Search Report to Identify PHN Assigned Investigation |
| QRC 5.9 | Generate Unknown Contact Report |
3. Create an Investigation – View Lab
This section outlines the steps required to create an investigation
| QRC 7.19b | View Lab Report or Lab Requisition |
| QRC 7.19c | Contact Investigation Quick Entry |
| QRC 7.19d | Case Investigation Quick Entry |
4. Exposure
This section outlines the steps required to add and update exposures
| Guide | Create a Cohort and Add Multiple Contacts to a TE |
| QRC 7.19s | Convert Unknown Contact to Known Contact |
| QRC 7.19t | Exposure Quick Entry |
| QRC 7.19t1 | Add Transmission Event (TE) for Number of Contacts *NEW* |
| QRC 7.19v | Acquisition Event *updated* |
5. Add-Update Investigation Information
This section outlines the steps required to maintain investigation information
| QRC 7.19f | Intervention Isolation Follow Up |
| QRC 7.19g | Adding/Updating Signs & Symptoms – Observations |
| QRC7.19h | Adding/Updating Risk Factors |
| QRC 7.19i | Adding/Updating Investigation Interventions |
| QRC 7.19j | Investigation Information Disposition |
| QRC 7.19k | Update Classification |
| QRC 7.19l | Contact Turned to Case |
| QRC 7.19m | Add Immunization History Interpretation |
| QRC 7.19n | Investigation Outcome |
| QRC 7.19p | Close an Investigation |
| QRC 7.19q | Re-opening an Investigation |
| QRC 7.19x | Add Outbreak Code to Lab Result and Investigation |
6. Responsible Organization/Investigator
This section outlines the steps required to identify a primary investigator and reassignment of investigations
| QRC 7.19e | Assign an Unknown Contact Investigation |
| QRC 7.19o | Responsible Organization /Investigator *updated* |
| QRC 7.19r | Assigning Out of Province |