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PHIMS Roles and Responsibilities

Only approved sites that have been granted access to the Public Health Information Management System (PHIMS) may request accounts for users. All account forms must be approved by the site’s Authorized Account Sponsor and submitted by the site’s Authorized Account Requestor.

Each site or organization must identify authorized account sponsor(s) and authorized account requestor(s) to the Shared Health Service Desk. Below are the roles and a brief description of their responsibilities.

Authorized Account Sponsor (AAS)

  • Determines who requires access to PHIMS to perform their role as an Authorized User.
  • Determines the access role required by each Authorized User at a site.
  • Provides approval for all account requests to be submitted by the Authorized Requestor.

For detailed responsibilities of PHIMS Authorized Sponsor, click here.

Authorized Account Requestor (AAR)

  • Completes and submits account request forms, which have been approved by the Authorized Sponsor, to the Shared Health Service Desk as required.
  • Determines who requires access to PHIMS to perform their role as an Authorized User.
  • Supports other responsibilities of the Authorized Sponsor, such as:
    • Distributing account information to the new PHIMS users
    • Ensure new users are provided access to PHIMS support materials
    • Ensure new users receive appropriate training

Authorized User

A person permitted to use the PHIMS application to view, use, or update client/patient information in the PHIMS System Database under the terms and conditions of the PHIMS Information Sharing Agreement.

Authorized Report Requestor

A designated representative from a First Nations Community who has the authority to request PHIMS reports from the First Nations and Inuit Health Branch (FNIHB), Indigenous Services Canada/Government of Canada.

To request a role change relating to PHIMS, please complete this form.

To determine the appropriate role in PHIMS

Please contact the Service Desk 940-8500 (Shared Health) servicedesk@sharedhealthmb.ca

To sign up a New PHIMS User

  1. The Authorized Account Requestor from your Organization must complete and submit a Shared Health Account and Access Request form located on the Shared Health Intranet Account Management forms page. Please note this site is only accessible internally.
  2. If Remote Access Service (RAS) for a PHIMS User is required, the Authorized Account Requester must complete and submit the Remote Access Service (RAS) request form approved by the Authorized Account Sponsor from your Organization. This service enables the user to connect to PHIMS from outside of the PDN Network.

    **Please note that there is a cost for this service; as indicated on the form. Click the link below to download the RAS form.

    Remote Access Service (RAS) Form

To modify existing PHIMS Account

Changing a user’s profile information

If a user’s Legal Name has changed, the request may be submitted by the Human Resources Department of the site, or the Authorized Sponsor and Authorized Account Requestor.

If a user’s account, role or labour classification requires a change, only the Authorized Sponsor and Authorized Account Requestor will:

  • Fill out the Account and Access Request Form, indicating the required changes.
  • Email the completed form with approval to Shared Health Service Desk.

If a user’s account, role or labour classification requires a change, only the Authorized Sponsor and Authorized Account Requestor will:

Disabling PHIMS access

Should a user no longer require access to PHIMS a request to disable the user’s account should be submitted as soon as possible.

To disable access, the Authorized Account Requestor or Human Resources must complete the following steps:

  • Fill out the Account and Access Request Form (opens in a new tab).
  • Validate the user’s details, disabling PHIMS access on the account.
  • Email the completed form to Shared Health Service Desk.

If an individual is moving to another site or RHA and needs to maintain access to PHIMS, the AS/AAR will need to request the user’s account be disabled at the first site; and the AS/AAR at the user’s new site will need to request an account be created identifying their access level in their new position.

Immediate deactivation of PHIMS accounts

For immediate deactivation of an account (e.g. for suspected breaches or short notice employment terminations) the AAS or the AAR for the site must call the Shared Health Service Desk, providing the individual’s user details (i.e. full name and location), and request account termination.

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